Terms and Conditions

Ghumnajaau Pvt. Ltd., Nepal | Effective: 17 July 2026 to 16 July 2027

Welcome to Ghumnajaau. We plan safe, reliable and well-organized travel in Nepal. These terms explain how booking, payment, cancellation, refunds and changes work, and what we and you are each responsible for.

By accepting your quotation and confirming your booking, you agree to these terms, subject to applicable law.

1. Who These Terms Cover

These terms apply to all trekking, tours and adventure holidays in Nepal booked with Ghumnajaau, for international and domestic tourists, including:

• Trekking, hiking and adventure trips
• Private and customized tours
• Fixed departure and group tours
• Family holidays
• Cultural, sightseeing and wildlife tours

Your booking is made with Ghumnajaau Pvt. Ltd., Amrit Marg Thamel, Kathmandu, Nepal.

2. Booking Confirmation

Your booking is confirmed only when all four steps are complete:

1. You send us your booking details.
2. We receive your deposit or full payment.
3. You accept these terms.
4. We send you a written confirmation.

Until then, your booking depends on availability. Please give us accurate names, contact details and passport or ID information.

3. Deposit and Payment

A deposit secures your trip. It is part of the total price, not an extra charge.

• Special bookings: If a trip needs large advance payments to suppliers, a different schedule may apply. We will state it in your quotation before you book.
• Last-minute bookings: If you book after the balance due date, full payment is required at confirmation.
• Payment methods: Bank transfer, approved online payment, credit or debit card, digital wallet, or cash where legally permitted. We tell you about any card or transfer fees before you pay, and give you an official receipt.
• Late payment: If the balance is overdue, we will contact you and give a reasonable time to pay. If it is still unpaid, we may cancel the booking after written notice, under the cancellation terms below.

4. Cancellation by You

Please cancel in writing through the booking channel you used. The cancellation date is the day we receive your request (Nepal Standard Time). Charges are a percentage of the total confirmed price.

All trips: trekking, tours and adventure holidays

Special costs: Some items cannot be refunded by our suppliers, such as flights, restricted-area permits, expedition permits, special accommodation, charter transport and large group reservations. We will tell you about these before you book. We never deduct the same cost twice, and any refund right you have under law comes first.

5. Refunds

1. Send your written cancellation request.
2. We acknowledge it.
3. We check the charges and supplier costs.
4. We send you a refund statement.
5. We process the approved refund.

Refunds are normally paid within 7–15 working days of the final amount being agreed. Banks and international transfers may take longer. We refund to your original payment method where possible.

If you have paid less than the cancellation charge, the difference remains payable. If you have paid more, we refund the difference.

6. Changes and Rescheduling

You may ask to change your dates, destination, itinerary or traveller details.

Travel credit. If we agree in writing, your payment can be kept as credit for a future trip.

• Valid for 12 months from the original departure date, subject to availability
• You pay any difference in price
• Supplier costs we cannot recover may be deducted
• Credit is not refundable in cash, and can be transferred to another traveller only with our written approval
• Credit is an option only. It does not replace a refund you are legally or contractually entitled to

7. Changes in Group Size

If the number of travellers changes after confirmation, we may recalculate the price. Fewer travellers can raise the cost per person, because transport, guide and accommodation costs are shared. We will explain any change before you accept it.

8. If We Cancel or Change Your Trip

If we cancel a confirmed trip for a reason within our control, you can choose:

• A full refund of your payments for that trip
• A new date
• An alternative trip of similar value

If the alternative costs less, we refund the difference. If it costs more, you may accept or decline the extra cost.

9. Weather, Natural Events and Changes During Travel

Travel in Nepal can be affected by weather, landslides, floods, earthquakes, flight delays, road closures and government restrictions. Itineraries are a guide, and your safety comes first. We may adjust the route, timing or services, and we will tell you promptly about any effect on price, duration or services.

Depending on the situation, we may offer a changed itinerary, different transport, a later departure, a replacement destination, or a refund for recoverable unused services. We will explain and agree any extra cost or deduction wherever possible.

If you leave a trip early or skip included services, you are not automatically entitled to a refund. If a supplier refunds or credits unused services, we pass on that amount after any lawful deductions we have disclosed. If we fail to provide a service, we handle it under our service obligations and the law.

10. Travel Insurance

We strongly recommend insurance for every traveller. For high-altitude treks, climbing, remote-area trips and other high-risk activities, insurance is mandatory.

Your policy should cover:

• Emergency medical treatment
• Medical evacuation and helicopter rescue
• High-altitude activity, up to the maximum altitude of your trip
• Trip cancellation and interruption
• Travel delays and personal belongings

You are responsible for checking that your policy covers your destination and activity.

11. Your Responsibilities

Please:

• Give accurate booking information
• Carry valid travel documents and permits
• Meet the health and fitness needs of your trip
• Tell us about any accessibility or assistance needs
• Arrive at meeting points on time
• Respect local laws, culture, communities and the environment
• Follow your guide or trip leader’s reasonable safety instructions

Your guide or trip leader may change or stop an activity for safety. Their decisions are final during the trip. Do not behave in a way that seriously endangers yourself, others, our staff or local communities. We will give you a full briefing when you arrive.

12. Safety and Risk

Trekking, mountaineering and outdoor activities carry real risks, including altitude sickness, bad weather, difficult terrain and limited medical services. By joining, you accept these risks.

Emergency evacuation and extra medical costs may be charged to you or your insurer. Nothing in these terms limits our responsibility where the law does not allow it, including responsibility for negligence.

13. Children, Schools and Groups

Children must travel with parent or guardian consent. School and group organizers must provide participant details, emergency contacts, supervision plans and any needed permissions.

Large groups may need a separate written agreement covering minimum group size, confirmation deadlines, payment instalments, rooming and transport, name changes and cancellation, and supervision. Where such an agreement exists, its terms apply instead of the standard ones for that booking.

14. Prices and Inclusions

Your quotation lists what is included and excluded. Unless stated otherwise, prices are in NPR, and these are not included: personal expenses, optional activities, travel insurance, visa fees, tips and anything not listed.

Confirmed prices are not changed without good reason. Any permitted change will be explained and will follow your booking terms and the law.

15. Photos

We may use photos taken during your trip in our printed and online promotions. If you prefer, we do not, tell us in writing.

16. Privacy

We use your personal information for bookings, payments, permits, safety planning and communication. We share it with service providers or authorities only when necessary and lawful. See our Privacy Policy for details.

17. Complaints and Disputes

Please tell us about any problem during your trip so we can fix it quickly. You may also send a written complaint within 30 days of your trip ending. This does not limit any longer legal claim period.

We will acknowledge your complaint within 3 working days and reply within 15 working days, or explain why we need more time. Unresolved disputes are governed by the laws of Nepal.

18. Updates to These Terms

We may update these terms from time to time. The version you accepted at booking applies to your trip, unless you agree to a change or the law requires one.

19. Contact Us

For bookings, payments, cancellations, refunds or changes, contact Ghumnajaau using the details below.

Our promise: Clear communication, fair conditions, flexible options and reliable support, so you can plan with confidence.